10 min read | Jan 18 |
Faisal Sayed
Top 10 customer service KPIs and metrics
Let’s say you’ve ordered three cartons of toilet paper from Amazon. The cost: $88.77. Then you’re charged $7,455 for the delivery. Y ...read more
Faisal Sayed
6 min read | Dec 9 |
KPI guide for Product Marketing Managers in 2020
Every day, product marketing becomes more data-driven than before. With all the analytics tools out there, itâ ...read more
Faisal Sayed
6 min read | Jan 6 |
A guide to nlp bots in 2021
Internet is the new home, and chatbots, our new 3-am friends!  Unlike the buggy and stilt chatbots of the goo ...read more
Faisal Sayed
12 min read | Jan 8 |
Customer Engagement Model
A connection with the engaged customer base is fundamental to growing a fruitful SaaS business. Furthermore, t ...read more
Faisal Sayed
7 min read | Jan 6 |
Omnichannel vs Multichannel Marketing. Explained With Examples 2021
At the brink/dawn of 2021, rethinking strategy has become vital and you know why. The aftermath of the pandemi ...read more
Faisal Sayed
4 min read | Jan 6 |
Examples of Frictionless Customer Service in 2021
What is customer friction? Customer friction is any barrier that stops the customer from completing the custom ...read more
Faisal Sayed
7 min read | Jan 6 |
Customer service process – Why do you need it and how to customize it for your business
Customer service is the cornerstone of every successful business, and your customer service needs to be unbeat ...read more
Faisal Sayed
6 min read | Jan 6 |
A Guide To Omnichannel Distribution In 2021
The pandemic has catalyzed the e-commerce market and pressured the industry to deliver convenience at a never ...read more
Faisal Sayed
4 min read | Dec 9 |
What is Natural Language Processing? Does it help the market effectively today?
In the age of smartphones where people exchange communication quickly and through chat on various platforms, t ...read more
Faisal Sayed
6 min read | Dec 9 |
Conversation marketing at its best – HubSpot VS ChatGen
Did you know live chats with chatbots can exponentially increase conversion rates and sales in the shortest po ...read more