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10 min read | Jan 18 |
Faisal Sayed
Top 10 customer service KPIs and metrics
Let’s say you’ve ordered three cartons of toilet paper from Amazon. The cost: $88.77. Then you’re charged $7,455 for the delivery. Y
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Faisal Sayed
8 min read | Jan 18 |
Eight core principles of customer service in 2021
Faisal Sayed
9 min read | Jan 18 |
The key elements of good customer service
Faisal Sayed
6 min read | Dec 22 |
5 Important Indicators of Customer Satisfaction in 2021
Faisal Sayed
7 min read | Jan 8 |
What is Frictionless Customer Experience | ChatGen.ai
Faisal Sayed
6 min read | Dec 9 |
6 min read | Dec 9 |
Faisal Sayed
KPI guide for Product Marketing Managers in 2020
Every day, product marketing becomes more data-driven than before. With all the analytics tools out there, itâ
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Faisal Sayed
6 min read | Jan 6 |
6 min read | Jan 6 |
Faisal Sayed
A guide to nlp bots in 2021
Internet is the new home, and chatbots, our new 3-am friends! Unlike the buggy and stilt chatbots of the goo
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Faisal Sayed
12 min read | Jan 8 |
12 min read | Jan 8 |
Faisal Sayed
Customer Engagement Model
A connection with the engaged customer base is fundamental to growing a fruitful SaaS business. Furthermore, t
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Faisal Sayed
7 min read | Jan 6 |
7 min read | Jan 6 |
Faisal Sayed
Omnichannel vs Multichannel Marketing. Explained With Examples 2021
At the brink/dawn of 2021, rethinking strategy has become vital and you know why. The aftermath of the pandemi
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Faisal Sayed
4 min read | Jan 6 |
4 min read | Jan 6 |
Faisal Sayed
Examples of Frictionless Customer Service in 2021
What is customer friction? Customer friction is any barrier that stops the customer from completing the custom
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Faisal Sayed
7 min read | Jan 6 |
7 min read | Jan 6 |
Faisal Sayed
Customer service process – Why do you need it and how to customize it for your business
Customer service is the cornerstone of every successful business, and your customer service needs to be unbeat
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Faisal Sayed
6 min read | Jan 6 |
6 min read | Jan 6 |
Faisal Sayed
A Guide To Omnichannel Distribution In 2021
The pandemic has catalyzed the e-commerce market and pressured the industry to deliver convenience at a never
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Faisal Sayed
4 min read | Dec 9 |
4 min read | Dec 9 |
Faisal Sayed
What is Natural Language Processing? Does it help the market effectively today?
In the age of smartphones where people exchange communication quickly and through chat on various platforms, t
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Faisal Sayed
6 min read | Dec 9 |
6 min read | Dec 9 |
Faisal Sayed
Conversation marketing at its best – HubSpot VS ChatGen
Did you know live chats with chatbots can exponentially increase conversion rates and sales in the shortest po
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