21 min read | May 7 |
Suvindh
How Conversational AI Is Changing the Way We Communicate
What is Conversational AI? Conversational AI is great for humans who don’t like talking. These bots use machine learning and natural language pr ...read more
Thejas Sridhar
7 min read | Jan 6 |
Omnichannel vs Multichannel Marketing. Explained With Examples 2023 – Updated
At the brink/dawn of 2021, rethinking strategy has become vital and you know why. The aftermath of the pandemi ...read more
Kesar Rana
4 min read | Jan 6 |
Examples of Frictionless Customer Service in 2023 – Updated
What is customer friction? Customer friction is any barrier that stops the customer from completing the custom ...read more
Prasanth Sai
8 min read | Dec 9 |
10 Most important product marketing KPIs in 2023 – Updated
Every day, product marketing becomes more data-driven than before. With all the analytics tools out there, itâ ...read more
Kesar Rana
9 min read | Feb 5 |
Top 7 chatbot conversation examples for Business in 2023 – Updated
What is a chatbot? A chatbot is a computer program that automates selected tasks by conversing with a user thr ...read more
Manoj Palanikumar
8 min read | Jan 18 |
Eight core principles of customer service in 2023 – Updated
The success of any business is governed by its underlying principles. However remarkable the product/service y ...read more
Prasanth Sai
8 min read | Dec 9 |
Easily reduce the cart abandonment rate with the chatbot (2023 Updated)
Cart abandonment is the simple phenomenon of a person adding an item or more to their shopping cart but then l ...read more
Kesar Rana
5 min read | Feb 5 |
10 best magic phrases for customer service in 2023 – Updated
How these magic phrases play an important role in customer service Customer service and support are becoming a ...read more
Kesar Rana
6 min read | Feb 5 |
Churn rate vs Retention rate – Complete guide for 2023 – Updated
In the B2B space, customer retention is very important. However, many companies don’t focus on building ...read more
Manoj Palanikumar
9 min read | Feb 15 |
25 perfect customer service scripts in 2023 [Template] – Updated
Sr. No Topic 1 Template for first-time visitors 2 Template for repeat visitors  3 Template to handle angr ...read more