6 min read | Dec 22 |
Faisal Sayed
5 Important Indicators of Customer Satisfaction in 2021
Customer satisfaction is the singular, most important metric for any business. Unlike other subjective parameters specific to different brands, custom ...read more
Faisal Sayed
7 min read | Jan 6 |
Omnichannel vs Multichannel Marketing. Explained With Examples 2021
At the brink/dawn of 2021, rethinking strategy has become vital and you know why. The aftermath of the pandemi ...read more
Faisal Sayed
4 min read | Jan 6 |
Examples of Frictionless Customer Service in 2021
What is customer friction? Customer friction is any barrier that stops the customer from completing the custom ...read more
Faisal Sayed
7 min read | Jan 6 |
Customer service process – Why do you need it and how to customize it for your business
Customer service is the cornerstone of every successful business, and your customer service needs to be unbeat ...read more
Faisal Sayed
6 min read | Jan 6 |
A Guide To Omnichannel Distribution In 2021
The pandemic has catalyzed the e-commerce market and pressured the industry to deliver convenience at a never ...read more
Faisal Sayed
4 min read | Dec 9 |
What is Natural Language Processing? Does it help the market effectively today?
In the age of smartphones where people exchange communication quickly and through chat on various platforms, t ...read more
Faisal Sayed
6 min read | Dec 9 |
Conversation marketing at its best – HubSpot VS ChatGen
Did you know live chats with chatbots can exponentially increase conversion rates and sales in the shortest po ...read more
Faisal Sayed
2 min read | Dec 9 |
Use Calendly to Schedule Meetings Directly Through Your Chatbot
Calendly is one of the most commonly used tools when it comes to scheduling customer/sales meetings. It’s be ...read more
Faisal Sayed
7 min read | Dec 9 |
5 Best Alternatives to Calendly in 2020
Thanks to COVID-19, more people are working from home than ever before. What’s more, this no longer seems to ...read more
Faisal Sayed
8 min read | Dec 9 |
How Chatbots Can Help You Tackle the Issue of Cart Abandonment
Cart abandonment is the simple phenomenon of a person adding an item or more to their shopping cart but then l ...read more