6 min read | Mar 3 |
Kesar Rana
Four types of customer service to enhance your business
Types of customer service  When your company has to deal regularly with customers, it sometimes becomes daunting to handle every customer interaction ...read more
Thejas Sridhar
6 min read | Jan 6 |
A Guide To Omnichannel Distribution In 2021
The pandemic has catalyzed the e-commerce market and pressured the industry to deliver convenience at a never ...read more
Thejas Sridhar
6 min read | Dec 22 |
5 Important Indicators of Customer Satisfaction in 2021
Customer satisfaction is the singular, most important metric for any business. Unlike other subjective paramet ...read more
Thejas Sridhar
8 min read | Dec 23 |
A Complete Guide To Customer Satisfaction (CSAT) Score For 2021
The best way to bring in new customers is to take great care of the existing ones. In business terms, a satisf ...read more
Kesar Rana
5 min read | Feb 5 |
10 best magic phrases for customer service in 2021
How these magic phrases play an important role in customer service Customer service and support are becoming a ...read more
Manoj Palanikumar
8 min read | Feb 15 |
25 perfect customer service scripts in 2021 [Template]
Sr. No Topic 1 Template for first-time visitors 2 Template for repeat visitors  3 Template to handle angr ...read more
Manoj Palanikumar
8 min read | Jan 18 |
Eight core principles of customer service in 2021
The success of any business is governed by its underlying principles. However remarkable the product/service y ...read more
Manoj Palanikumar
9 min read | Jan 18 |
The key elements of good customer service
Time for an anecdote. 7-year old Luka Apps was a longtime Lego fan, and he lost a Christmas present – a ...read more
Manoj Palanikumar
10 min read | Jan 18 |
Top 10 customer service KPIs and metrics
Let’s say you’ve ordered three cartons of toilet paper from Amazon. The cost: $88.77. Then youR ...read more
Priyanka Muley
7 min read | Feb 23 |
5 easy steps to train your chatbot in 2021
Today, most businesses have switched to digital platforms and they have started communicating with their custo ...read more