Faisal Sayed
7 min read | Dec 9 |
Easily reduce the cart abandonment rate with the chatbot (2021 Updated)
Cart abandonment is the simple phenomenon of a person adding an item or more to their shopping cart but then l ...read more
Kesar Rana
6 min read | Mar 3 |
Four types of customer service to enhance your business
Types of customer service  When your company has to deal regularly with customers, it sometimes becomes dau ...read more
Kesar Rana
7 min read | Feb 5 |
Top 7 reasons for customer churn you need to know
Reducing customer churn always leads to: Increase in revenue High referrals Increase in upsell revenue More cu ...read more
Manoj Palanikumar
6 min read | Mar 8 |
Live Chat Examples and Best Practices for 2021
You are browsing through an online nursery store, looking for a specific flowering plant to adorn your balcony ...read more
Ashmita Karva
8 min read | Mar 1 |
Customer engagement strategies that really work
Your customers don’t come back? The long-term success of your company stands or falls with your customer ...read more
Kesar Rana
5 min read | Jan 28 |
Top 8 Insurance Lead Generation Tips For 2021
What Is Insurance Lead Generation? Insurance lead generation is defined as an act that insurance experts imple ...read more
Thejas Sridhar
6 min read | Jan 6 |
A Guide To Omnichannel Distribution In 2021
The pandemic has catalyzed the e-commerce market and pressured the industry to deliver convenience at a never ...read more
Thejas Sridhar
6 min read | Dec 22 |
5 Important Indicators of Customer Satisfaction in 2021
Customer satisfaction is the singular, most important metric for any business. Unlike other subjective paramet ...read more
Thejas Sridhar
8 min read | Dec 23 |
A Complete Guide To Customer Satisfaction (CSAT) Score For 2021
The best way to bring in new customers is to take great care of the existing ones. In business terms, a satisf ...read more
Kesar Rana
5 min read | Feb 5 |
10 best magic phrases for customer service in 2021
How these magic phrases play an important role in customer service Customer service and support are becoming a ...read more
Manoj Palanikumar
8 min read | Feb 15 |
25 perfect customer service scripts in 2021 [Template]
Sr. No Topic 1 Template for first-time visitors 2 Template for repeat visitors  3 Template to handle angr ...read more
Manoj Palanikumar
8 min read | Jan 18 |
Eight core principles of customer service in 2021
The success of any business is governed by its underlying principles. However remarkable the product/service y ...read more
Manoj Palanikumar
9 min read | Jan 18 |
The key elements of good customer service
Time for an anecdote. 7-year old Luka Apps was a longtime Lego fan, and he lost a Christmas present – a ...read more
Manoj Palanikumar
10 min read | Jan 18 |
Top 10 customer service KPIs and metrics
Let’s say you’ve ordered three cartons of toilet paper from Amazon. The cost: $88.77. Then youR ...read more