Suvindh
9 min read | Apr 17 |
AI Chat: How it is Revolutionizing Conversations
In today’s fast-paced world, it’s more important than ever to connect with customers, prospects, a ...read more
Thejas Sridhar
7 min read | Jan 6 |
Omnichannel vs Multichannel Marketing. Explained With Examples 2023 – Updated
At the brink/dawn of 2021, rethinking strategy has become vital and you know why. The aftermath of the pandemi ...read more
Kesar Rana
4 min read | Jan 6 |
Examples of Frictionless Customer Service in 2023 – Updated
What is customer friction? Customer friction is any barrier that stops the customer from completing the custom ...read more
Prasanth Sai
8 min read | Dec 9 |
10 Most important product marketing KPIs in 2023 – Updated
Every day, product marketing becomes more data-driven than before. With all the analytics tools out there, itâ ...read more
Kesar Rana
9 min read | Feb 5 |
Top 7 chatbot conversation examples for Business in 2023 – Updated
What is a chatbot? A chatbot is a computer program that automates selected tasks by conversing with a user thr ...read more
Manoj Palanikumar
8 min read | Jan 18 |
Eight core principles of customer service in 2023 – Updated
The success of any business is governed by its underlying principles. However remarkable the product/service y ...read more
Prasanth Sai
8 min read | Dec 9 |
Easily reduce the cart abandonment rate with the chatbot (2023 Updated)
Cart abandonment is the simple phenomenon of a person adding an item or more to their shopping cart but then l ...read more
Kesar Rana
5 min read | Feb 5 |
10 best magic phrases for customer service in 2023 – Updated
How these magic phrases play an important role in customer service Customer service and support are becoming a ...read more
Kesar Rana
6 min read | Feb 5 |
Churn rate vs Retention rate – Complete guide for 2023 – Updated
In the B2B space, customer retention is very important. However, many companies don’t focus on building ...read more
Manoj Palanikumar
9 min read | Feb 15 |
25 perfect customer service scripts in 2023 [Template] – Updated
Sr. No Topic 1 Template for first-time visitors 2 Template for repeat visitors  3 Template to handle angr ...read more
Prasanth Sai
6 min read | Mar 15 |
7 Ways to Improve Customer Experience using Chatbot
What is a chatbot and why is it important for customer experience? A chatbot is an Artificial Intelligence sof ...read more
Prasanth Sai
4 min read | Dec 9 |
How should a SAAS organisation structure be with respect to the growth?
Organization chart: The definition of an organization chart or “org chart” is a diagram that displ ...read more
Prasanth Sai
8 min read | Dec 9 |
What Is a Chatbot and Why Do You Need One?
What is a Chatbot? A Chatbot is a software-programmed, conversational agent which is able to understand human ...read more
Prasanth Sai
4 min read | Dec 2 |
Chatgen.ai vs Wati.io
WhatsApp communication and automation are essential needs for all online businesses in the Asia Pacific region ...read more