Priyanka Muley
7 min read | Feb 23 |
5 easy steps to train your chatbot in 2021
Today, most businesses have switched to digital platforms and they have started communicating with their custo ...read more
Kesar Rana
6 min read | Jan 2 |
#No Customer Experience (CX) Statistics in 2021 – ChatGen.ai
2020 was crazy and unpredictable. Nobody ever thought that we will all face the pandemic. However, it was pred ...read more
Kesar Rana
6 min read | Dec 25 |
How do you optimize your customer experience?
What is CX Optimization? The way a user interacts with the company is known as customer experience. In custome ...read more
Kesar Rana
8 min read | Dec 25 |
What is digital customer experience – Technologies, Examples
A complete guide on Digital Customer Experience About 56% of CEOs mentioned that digital improvements have led ...read more
Prasanth Sai
7 min read | Dec 9 |
How to Create a Chatbot For Your Website in 5 Easy Steps
This article describes the best and lean way to build a chatbot for your website or any business process in 5 ...read more
Faisal Sayed
9 min read | Mar 15 |
10 Ways to Improve Customer Experience
Customers like companies the most that deliver excellent customer service. If you fail to deliver good custome ...read more
Kesar Rana
9 min read | Feb 5 |
7 Best customer services examples
Canned responses are pre-made desk messages that your customer support team can use in different situations. T ...read more
Priyanka Bhaskar
9 min read | Jan 28 |
Industry use cases of chatbot 2021!
With artificial intelligence evolving steadily, the applications implementing AI are finding their use better ...read more
Faisal Sayed
6 min read | Dec 9 |
Future of B2C Communications – AI Chatbots
A recent study shows that 9 out of 10 consumers would prefer and pay more for a better customer experience and ...read more
Faisal Sayed
5 min read | Dec 9 |
What is Artificial Intelligence or AI?
On March 24 2017, at Tempe — Arizona a Self-driving Uber Volvo was involved in a crash with a human-dri ...read more
Kesar Rana
8 min read | Feb 15 |
Automated customer service: A complete guide for your business
What is automated customer service? Automated customer service is defined as a method of consumer support that ...read more
Kesar Rana
6 min read | Feb 15 |
Top 7 power packed reason for the importance of customer service
In today’s time, the success of your brand lies in the hands of your customers. Whether your company wil ...read more
Thejas Sridhar
7 min read | Jan 6 |
Omnichannel vs Multichannel Marketing. Explained With Examples 2021
At the brink/dawn of 2021, rethinking strategy has become vital and you know why. The aftermath of the pandemi ...read more
Kesar Rana
7 min read | Jan 8 |
What is Frictionless Customer Experience | ChatGen.ai
What Is a Frictionless Customer Experience? The Big companies have taken the customer experience to the next l ...read more