In the era of digital revolution, technologies like Chatbots play a significant role taking the human and computer interaction to the next level. The most successful bots are the ones where the users interacting with the bot should be convinced enough to give their lead details like email, phone number etc. or the respective goal where the bot is set to achieve.
In the age of smartphones where people exchange communication quickly and through chat on various platforms, the brands are bound to get a lot of unstructured text-heavy data in various ways like direct messages on customer support, comments from social media, reviews, etc. There should be an effective way of extracting insights out of this data and that’s where NLP kicks in
What is a Chatbot?
A Chatbot is a software-programmed, conversational agent which is able to understand human text/speech inputs and respond back with a meaningful answer, in the most natural (read human) way possible.
Chatbots have the ability to simulate entire conversations with humans and the more you interact with them, the more they learn and improve.
