Chatgen – Overview

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Overview of Chatgen

Chatgen is the best tool to convert your site visitors to potential buyers. You can automate lot of customer queries using custom bots. You can answer more relevant queries after the bot qualification and convert your site visitors into potential customers.

Chatgen can automate and also optimise lot of your business processes. It can help your business in:

  1. Customer support automation with LIVE chat
  2. Sales automation
  3. Marketing optimisation

Customer Support Automation

Automated customer service (customer support automation) is a purpose-built process that aims to reduce or eliminate the need for human involvement when providing advice or assistance to customer requests. In the simplest of terms, customer service means understanding a customer’s needs and providing assistance to meet them. It is an incredible tool which promises high profitability, increased customer satisfaction, and maximum productivity.

  1. Chatgen Platform enables you to create a bot for initial basic queries before routing the chat to the agent
  2. You can route based on the conversation or URL to the right agent using intelligent routing
  3. You can set business hours for the agents and according to the business hours you can setup your custom bot as well
  4. You can add attributes to the users while chatting. It can be done by the agent or the bot
  5. Set lead rating with rules. It can be done by the bot automatically or by the agent on the dashboard
  6. Agents can add other agents to the chat
  7. Desktop notifications to notify agents
  8. Mobile App access to chat with your customers from anywhere
  9. Whitelisting or Blacklisting visitors as per the business needs
  10. Saved replies to reuse the templates for the Agents
  11. Automated lead details capture
  12. Deploy bots or integrate Chatgen account with various social media platforms and handle conversations from all platforms messenger, WhatsApp and Website etc from one dashboard
  13. Having an automated FAQs section (or a chatbot) that answers these questions efficiently offers enormous benefits to the customer as well as the company
  14. The collected information can then be used to predict future customer problems, the agent’s response, and follow-up questions, which enhance customer experience by adopting a pre-planned approach

Sales Automation

Sales automation is the mechanization of manual, time-consuming sales tasks using software, artificial intelligence (AI), and other digital tools. It aims to manage or own responsibilities that sales reps and managers do on a daily, weekly, or monthly basis.

  1. Get meetings booked by the bot and populate your calendar with meets
  2. You can integrate google or outlook calendars to receive notifications
  3. Email notifications to sales with all the user details will be done
  4. Lead scoring can be done automatically for sales to prioritize the reach out
  5. Integrate to all popular CRMs (Salesforce, Hubspot, Zoho, and Microsoft Dynamics) with few clicks

External Integration

Marketing Optimization

Optimize the ROI using new conversational marketing techniques:
  1. Create exciting conversational landing pages and campaign that URL everywhere. Demo URL
  2. Embed bot anywhere on your website. Demo pic and URL
  3. Embed bots in your advertisements and make your ads conversational which will reduce your drop rates drastically

E.g., Following are some of the examples of Embed Bot in a different scenario:

Embed Bot in an Ad Frame

Once the ‘Get Started’ is clicked in the first image, the entire frame will turn into a chatbot and the user can start the conversation with the bot.

Embed Bot in a page

The user can embed the chatbot to any blog post, and get the feedback instantly using Chatgen.

Demo Link: Embed Bot in a Blog Page

Other Demos:

Get your free account today on Chatgen.ai !

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