Use Cases

Customer support is the backbone of any e-commerce website, in this highly service dominant society it is a necessity to make sure the customer process is as seamless as possible and even more important to take care of the after sales service. From the point of booking till the point of delivery, the user […]

In an ecommerce website where tons of items are available it becomes difficult for a user to get what they are looking for and so it’s important for us to make their process as comfortable as possible. ChatGen can ask a predetermined set of questions thereby directing the user to a specific set of […]