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Kesar Rana
6 min read | Mar 3 |
6 min read | Mar 3 |
Kesar Rana
Four types of customer service to enhance your business
Types of customer service When your company has to deal regularly with customers, it sometimes becomes daunt
...read more
Kesar Rana
7 min read | Feb 5 |
7 min read | Feb 5 |
Kesar Rana
Top 7 reasons for customer churn you need to know
Reducing customer churn always leads to: Increase in revenue High referrals Increase in upsell revenue More cu
...read more
Manoj Palanikumar
6 min read | Mar 8 |
6 min read | Mar 8 |
Manoj Palanikumar
Live Chat Examples and Best Practices for 2021
You are browsing through an online nursery store, looking for a specific flowering plant to adorn your balcony
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Kesar Rana
5 min read | Jan 28 |
5 min read | Jan 28 |
Kesar Rana
Top 8 Insurance Lead Generation Tips For 2021
What Is Insurance Lead Generation? Insurance lead generation is defined as an act that insurance experts imple
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Thejas Sridhar
6 min read | Jan 6 |
6 min read | Jan 6 |
Thejas Sridhar
A Guide To Omnichannel Distribution In 2021
The pandemic has catalyzed the e-commerce market and pressured the industry to deliver convenience at a never
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Thejas Sridhar
6 min read | Dec 22 |
6 min read | Dec 22 |
Thejas Sridhar
5 Important Indicators of Customer Satisfaction in 2021
Customer satisfaction is the singular, most important metric for any business. Unlike other subjective paramet
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Thejas Sridhar
8 min read | Dec 23 |
8 min read | Dec 23 |
Thejas Sridhar
A Complete Guide To Customer Satisfaction (CSAT) Score For 2021
The best way to bring in new customers is to take great care of the existing ones. In business terms, a satisf
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Manoj Palanikumar
9 min read | Jan 18 |
9 min read | Jan 18 |
Manoj Palanikumar
The key elements of good customer service
Time for an anecdote. 7-year old Luka Apps was a longtime Lego fan, and he lost a Christmas present – a
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Manoj Palanikumar
10 min read | Jan 18 |
10 min read | Jan 18 |
Manoj Palanikumar
Top 10 customer service KPIs and metrics
Let’s say you’ve ordered three cartons of toilet paper from Amazon. The cost: $88.77. Then youR
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Priyanka Muley
7 min read | Feb 23 |
7 min read | Feb 23 |
Priyanka Muley
5 easy steps to train your chatbot in 2021
Today, most businesses have switched to digital platforms and they have started communicating with their custo
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Kesar Rana
6 min read | Jan 2 |
6 min read | Jan 2 |
Kesar Rana
#No Customer Experience (CX) Statistics in 2021 – ChatGen.ai
2020 was crazy and unpredictable. Nobody ever thought that we will all face the pandemic. However, it was pred
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Kesar Rana
8 min read | Dec 25 |
8 min read | Dec 25 |
Kesar Rana
What is digital customer experience – Technologies, Examples
A complete guide on Digital Customer Experience About 56% of CEOs mentioned that digital improvements have led
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Prasanth Sai
7 min read | Dec 9 |
7 min read | Dec 9 |
Prasanth Sai
How to Create a Chatbot For Your Website in 5 Easy Steps
This article describes the best and lean way to build a chatbot for your website or any business process in 5
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Kesar Rana
9 min read | Feb 5 |
9 min read | Feb 5 |
Kesar Rana
7 Best customer services examples
Canned responses are pre-made desk messages that your customer support team can use in different situations. T
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