Kesar Rana
6 min read | Mar 3 |
Four types of customer service to enhance your business
Types of customer service  When your company has to deal regularly with customers, it sometimes becomes daunt ...read more
Kesar Rana
7 min read | Feb 5 |
Top 7 reasons for customer churn you need to know
Reducing customer churn always leads to: Increase in revenue High referrals Increase in upsell revenue More cu ...read more
Manoj Palanikumar
6 min read | Mar 8 |
Live Chat Examples and Best Practices for 2021
You are browsing through an online nursery store, looking for a specific flowering plant to adorn your balcony ...read more
Kesar Rana
5 min read | Jan 28 |
Top 8 Insurance Lead Generation Tips For 2021
What Is Insurance Lead Generation? Insurance lead generation is defined as an act that insurance experts imple ...read more
Thejas Sridhar
6 min read | Jan 6 |
A Guide To Omnichannel Distribution In 2021
The pandemic has catalyzed the e-commerce market and pressured the industry to deliver convenience at a never ...read more
Thejas Sridhar
6 min read | Dec 22 |
5 Important Indicators of Customer Satisfaction in 2021
Customer satisfaction is the singular, most important metric for any business. Unlike other subjective paramet ...read more
Thejas Sridhar
8 min read | Dec 23 |
A Complete Guide To Customer Satisfaction (CSAT) Score For 2021
The best way to bring in new customers is to take great care of the existing ones. In business terms, a satisf ...read more
Manoj Palanikumar
9 min read | Jan 18 |
The key elements of good customer service
Time for an anecdote. 7-year old Luka Apps was a longtime Lego fan, and he lost a Christmas present – a ...read more
Manoj Palanikumar
10 min read | Jan 18 |
Top 10 customer service KPIs and metrics
Let’s say you’ve ordered three cartons of toilet paper from Amazon. The cost: $88.77. Then youR ...read more
Priyanka Muley
7 min read | Feb 23 |
5 easy steps to train your chatbot in 2021
Today, most businesses have switched to digital platforms and they have started communicating with their custo ...read more
Kesar Rana
6 min read | Jan 2 |
#No Customer Experience (CX) Statistics in 2021 – ChatGen.ai
2020 was crazy and unpredictable. Nobody ever thought that we will all face the pandemic. However, it was pred ...read more
Kesar Rana
8 min read | Dec 25 |
What is digital customer experience – Technologies, Examples
A complete guide on Digital Customer Experience About 56% of CEOs mentioned that digital improvements have led ...read more
Prasanth Sai
7 min read | Dec 9 |
How to Create a Chatbot For Your Website in 5 Easy Steps
This article describes the best and lean way to build a chatbot for your website or any business process in 5 ...read more
Kesar Rana
9 min read | Feb 5 |
7 Best customer services examples
Canned responses are pre-made desk messages that your customer support team can use in different situations. T ...read more